Two questions to drive up OTIF performance

There are lots of approaches that can help us to improve our delivery performance. One effective approach is asking specific questions. Here are two that you can use, to start debate

Using OTIF metrics to drive change

Many businesses that I speak to with delivery challenges already measure their on time delivery. It isn't just a hunch that they are delivering late, they know! The problem in many

Clarifying your deliverables to improve delivery performance

One of the interesting things I observe, looking at businesses that struggle with their on time delivery, is their attention to deliverables. Delivering on time is easier, if you have the

Beware of the hockey stick!

Are you familiar with the on time delivery 'hockey stick'? If you are familiar with this phenomenon and have a problem with delivering on time, consistently, then keep reading. For those of

Refocus on your process for higher OTIF performance

A recurring challenge to anyone with an OTIF (On Time In Full) issue is managing the front end. The back end of the process is often where people focus. Getting

Improving OTIF by avoiding the arsonists!

You can tell a lot about the 'natural' on time delivery performance of a business by looking at the last step in their process. If it is operating in a

OTIF improvement brainstorming

Creating an OTIF improvement plan (OTIF = On Time In Full) is daunting to many of us. If you are permanently up against it with your customers, knowing where to

Every Business Needs a Routine

My new book was launched on Amazon just before Christmas and I wanted to let you know that it is going to be free this weekend. The dates that you

what does good look like - business visions

A tried and tested approach to provide clarity to your teams

If you have read my book What Does Good Look Like? you'll know that I'm keen on clarity. Who isn't? Something that I see time and time again is a lack

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