The Reverse Fishbone book is now available
My latest book has just been released. It's called The Reverse Fishbone and looks at how we can get the most out the fishbone analysis tool when we use it for
My latest book has just been released. It's called The Reverse Fishbone and looks at how we can get the most out the fishbone analysis tool when we use it for
Over the last couple of weeks I have helped a company to introduce Kamishibai boards (pronounced Cam-eee-she-bye), to help them improve their on time delivery performance. If you haven't heard of
One of the issues with continuous improvement is that it is really tempting to look for sexy solutions and methods to improve our performance. The notion that the solution is 'out
Do you know what you want from your improvements? I mean, do you really know what outcomes you want? I see so many improvement projects laid out that lack clarity. No clarity
A recurring business theme I see is the challenge of sharing the right level of information with teams. Sometimes it is too much, often it is not enough. This article is
As we enter the early days of 2024, there is a phrase that I'd like to share with you: "Brilliant at the basics" I think it is a great phrase, or even
How has your OTIF (On Time In Full) performance been during this year? Hopefully it has been either on the rise, or you have maintained a consistently high level. If it
If you have read my book What Does Good Look Like? you'll know that I'm keen on clarity. Who isn't? Something that I see time and time again is a lack
Many people write their SOPs (Standard Operating Procedures) reluctantly. They know it is good practice to document how they work. They just can't quite put the finger on why they