What's your SWOT? For many of the businesses that I am involved with, this time of year seems to be rife with business planning activity. It makes sense, get a new

There are lots of approaches that can help us to improve our delivery performance. One effective approach is asking specific questions. Here are two that you can use, to start debate

Many businesses that I speak to with delivery challenges already measure their on time delivery. It isn't just a hunch that they are delivering late, they know! The problem in many

One of the interesting things I observe, looking at businesses that struggle with their on time delivery, is their attention to deliverables. Delivering on time is easier, if you have the

Are you familiar with the on time delivery 'hockey stick'? If you are familiar with this phenomenon and have a problem with delivering on time, consistently, then keep reading. For those of

A recurring challenge to anyone with an OTIF (On Time In Full) issue is managing the front end. The back end of the process is often where people focus. Getting

Creating an OTIF improvement plan (OTIF = On Time In Full) is daunting to many of us. If you are permanently up against it with your customers, knowing where to