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Giles Johnston

Giles Johnston is a Chartered Engineer who consults with businesses to improve their on time delivery performance, ERP system performance and deploy Kaizen / Lean production methods. Giles is also the author of 'What Does Good Look Like?'.

On Time Delivery

Boost on time delivery performance with a sunrise meeting

Using the sunrise meeting approach is one of my go to tools to help businesses improve their on time delivery performance. If you haven't used this method before, it is a

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continuous improvement course
Continuous Improvement

Are you looking for a career boost?

I starting drafting a book a couple of years ago, sharing the continuous improvement methods and strategies that I found most useful. As I started writing, I thought about the people

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On Time Delivery

Guard your capacity

If you want to achieve consistent high on time delivery levels, it is essential that you manage your capacity. Managing the queue and resource levels is a key part of

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On Time Delivery

Honesty is the best (OTIF) policy!

When you are trying to improve your OTIF (On time In Full) performance, honesty really can be the best policy. Take a typical business. They have good products and services, a

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On Time Delivery

An on time delivery improvement strategy

I was working with a client recently that were like so many other businesses that I support. They were: Stuck with their on time delivery improvement progress. Knew the outcome they wanted. Were unsure

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On Time Delivery

On time delivery chicken and egg

Recently, I was working with a company with an on time delivery dilemma. They needed to increase their sales order outputs but also increase their rate of on time delivery.

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On Time Delivery

Visions for improving on time delivery

Looking for ideas for improving delivery performance can sometimes be difficult. If it wasn’t, it would more common that everyone was delivering on time. Can you remember the famous insanity quote? “Insanity

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On Time Delivery

The brutal reality of OTIF

OTIF (On Time In Full) is a pretty harsh metric. It measures the promises you make to your customers, rather than a percentage of achievement. If your customer orders 1000

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On Time Delivery

2025: The year of fast flowing business processes?

Delays in business processes account for one of the biggest reasons that companies fail to consistently deliver on time, in my opinion. I've been to many businesses over the years

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