Business Processes and ‘Cause and Effect’
As an Engineer I like the cause and effect approach. It is especially useful when trying to conduct root cause analysis exercises; what factors caused the effect we are witnessing?
Giles Johnston
Giles Johnston is a Chartered Engineer who consults with businesses to improve their on time delivery performance, ERP system performance and deploy Kaizen / Lean production methods. Giles is also the author of 'What Does Good Look Like?'.
If the project end isn’t clear, try a blurry start
I think it is a fantasy that every improvement project will come in a neat and tidy package. That might be what we want, and what they look like to the spectators