Have you been guilty of this?

Passing on a document that someone has given you without checking it first.

I think we’ve all done it at some point in the past.

Over the last month or two it seems like everyone has been doing this. I don’t know if it is related to the current pandemic (where people have been stretched resource wise) but I don’t think most people recognise the true cost of this practice…

You get the document handed to you.

You pass this to your colleague / supplier / boss / customer (whoever)…

They they tell you that it is wrong and that you need to revise it.

You know how this goes… right?

The number of people invested in this chain all adds up. Worse, if the person reading it is a customer then you may dent your reputation and the cost of that might be the next contract. If it is a supplier then they might supply you with the wrong product (right product, wrong specification – you know what I mean).

So, what’s today’s lesson?

We need to stamp out people passing on information / reports etc… without even glancing at it.

No ifs, no buts.

If you don’t need to look at a document before it gets sent on then agree that between the other two parties. Cut out the ‘middle man’ and cut the wastes from that activity.

Rant over!

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continuous improvement course

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Giles Johnston

Giles Johnston is a Chartered Engineer who consults with businesses to improve their on time delivery performance, ERP system performance and deploy Kaizen / Lean production methods. Giles is also the author of 'What Does Good Look Like?'.