Using ‘Voice of the Customer’ to drive business improvements.
'Voice of the Customer' is one of those great business tools that can really help to improve a business process.
Earlier this week I got a chance to gain some feedback
Do you set your team up to win (at continuous improvement)?
As 2015 draws to a close I have been reflecting on some of the more meaningful conversations that I have taken part in during the year. The one that has
What stops businesses from delivering on time?
The results of my poll are now in.
I asked 'what's the main reason that stops your business from achieving a consistent on time delivery performance?'
The results were as follows:
36% A
A good business system needs a good business routine
I see many businesses on my travels that have attempted to implement systems to help them deliver their products and services. Some of these systems are computerised (such as CRM
Business Processes and ‘Cause and Effect’
As an Engineer I like the cause and effect approach. It is especially useful when trying to conduct root cause analysis exercises; what factors caused the effect we are witnessing?
If the project end isn’t clear, try a blurry start
I think it is a fantasy that every improvement project will come in a neat and tidy package. That might be what we want, and what they look like to the spectators