The results of my poll are now in.

I asked ‘what’s the main reason that stops your business from achieving a consistent on time delivery performance?

The results were as follows:

36% A lack of robust business processes.
16% The senior management team haven’t bought in to the need for change.
15% Supplier performance.
7% Constantly changing customer demand.
7% No structure, or routine, to the way the business operates.
7% Poor computerised systems (e.g. MRP / ERP / CRM).
4% Cash flow.
4% Incorrect or incomplete information being provided by customers for a bespoke product.
4% Lack of internal ability to produce quality parts.

I certainly recognise the top results; they’re the types of conversations I have with my clients when I first start working with them.

So, I don’t want to ramble on about why we have a lack of robust business processes, or why senior management team members don’t buy into the need for change.

Instead I am offering you a simple worksheet to bring your senior management team and colleagues together to start remedying this situation.

You can download the worksheet (Microsoft Word format) here.

I hope that it gives you a head start if the above issues relate to your business.


Giles Johnston

Giles Johnston is a Chartered Engineer who consults with businesses to improve their on time delivery performance. Giles is also the author of 'Business Process Re-engineering'.