Streamlining Sales Processes
What I did
- Top level process map of the enquiry and pitching process.
- Identified the key points where information needs to change hands, and designed more effective ways of transmitting this information.
- Determined points in the process where key performance indicators would drive the right continuous improvement actions.
- Initiated a standard paperwork approach to simplify and manage the rate of growth in the enquiries being received.
- Created an action plan for ongoing development.
- Developed tracking tools to help DDCA manage pitching performance.
What the client said
“Giles has helped us immensely over the past few months. Not only has our sales process changed but we have also gained a new enthusiasm for our sales strategy. We are looking forward to future analysis and improvement. We can now easily see where our sales department is working well, and where it is struggling – a great help!”